Our NICU Services


All of us at the Family Support Network of Central Carolina welcome you and your baby to Women's Hospital of Greensboro. Although you may be feeling excited about the arrival of your little one, we understand that a NICU stay was probably not what you imagined when you dreamed of your baby's first days of life. We are here to support you throughout your stay in the NICU, and beyond.

Caring for families with a baby in the Neonatal Intensive Care Unit is one of our most important commitments. Our main office is located just across the hall from the NICU at Women's Hospital of Greensboro. Our NICU program is supported by the Guilford County Partnership for Children with support from Two Men and a Truck & Ecolab Foundation.

All of our services are completely free and confidential.

Having a baby in the Neonatal Intensive Care Unit is a special challenge.

Family Support Network is here to help you celebrate the birth of your baby by providing a variety of family centered services. 

You Are Not Alone......We Are Here To Help

  • The Blanket Project is a special keepsake provided to all new NICU families to inform them about our services. An FSN staff member may bring you a blanket, or leave one in your baby's bottom drawer. It's tied with a ribbon and has our contact information on it. Feel free to take this blanket home with you.
  • Special events for NICU families offered each week. Check the calendar posted near the elevators outside of the NICU for dates and times or on the bulletin board across from room 204 within the NICU. These gatherings provide opportunities to meet other families with babies currently in the NICU, as well as “graduate” families whose babies have been in the NICU. You can also share a snack, make a baby keepsake, and get the latest information about caring for your baby. All NICU activities are for families who currently have a baby in the Neonatal Intensive Care Unit. They are held in the conference room on the 2nd floor near the waiting room area.  
  • Books for Babies On the first Wednesday of each month we will bring each family a book to read to your baby and printed information about the many benefits of reading to your baby from birth. 
  • Parent-to-parent mentor program: Sometimes the best support comes from other parents who have "walked in your shoes." If you would like to speak with a caring person who has also experienced a NICU stay, speak with one of our Staff members, or give us a call at (336)832-6507.
  • Sibling Support and Orientation Program: A NICU stay can be a confusing and overwhelming time for big brothers & sisters too. Our Sibling Orientation program offers the support and information they need - while allowing Mom and Dad to have some special time with baby. This program is most beneficial for families facing a NICU stay greater than one week and for sibs ages 4-11. Sibling comfort blankets, beanie babies, and books are available for younger siblings.


  • Lending Library: We have a well-stocked lending library featuring the latest books about having a baby in the NICU and prematurity. Ask your nurse to contact an FSN staff member to help you access library materials.  Please help yourself to information in the wall pockets outside of pod 204.  Books can be checked out and used as long as your baby is a patient. Please leave all returned books with the secretary at the nurses station. To see what we have available please click here
  • Educational Opportunities: Learning about prematurity can be overwhelming but a great way to gain confidence about parenting a NICU baby. Contact us to view any of the following.     
  • Baby Basics Program: (formerly Elizabeth’s Closet) This program provides baby care items and equipment for families needing assistance. If you are having difficulty purchasing the supplies you need to care for your baby at home, please ask to speak to the NICU Social Worker Colleen Shaw at (336)832-6824 , or give us a call at (336)832-6507. If you would like to donate items to Elizabeth's Closet, please visit the "How Can I Help" page under the NICU services tab to view a Wish List of needed items.
  • A limited number of gasoline vouchers are available for families needing assistance with travel costs to and from Women's Hospital. Contact NICU Social Worker Colleen Shaw at (336)832-6824, or speak with a member of our Staff.
  • Home visitation program: If you are a Guilford County resident, our Early Interventionist will meet with you during your NICU stay, then visit you at home for approximately 4-6 months after your discharge from the NICU to help monitor your baby's development and connect you with community services. Please email lisa@fsncc.org to contact Lisa Shoffner, our NICU Home Visitor.
  • Caringbridge: In the midst of a stressful NICU stay, a Caringbridge website can help in so many ways. Send updates and photos to your family, friends, and colleagues all at once (meaning fewer phone calls & e-mails to return); connect with other parents experiencing a similar situation; and receive messages of hope and support. A Caringbridge site is absolutely free and easy to create.
  • Adopt-a-Frog. With the support of a former NICU family, we collect donations to provide special positioning aids to babies in the NICU. If you would like to donate a frog for the NICU please select the $15 donation tab on the donations page!
  • Special assistance for families of babies born with Down syndrome, cleft lip & palate, or other conditions. Please click here to learn more about the Down Syndrome Network of Greater Greensboro. If your baby has another type of disability, or a chronic illness, please visit our Special Needs Support page to read about our many support services for families of children with special needs.
  • If your baby was born at 27 weeks gestation or less we will provide you with a complimentary copy of the book Preemies a book that will help answer any questions you may have about your NICU journey and being a parent of a preemie. Contact FSN for more information. 
  • Create a customized care notebook for your child who has multiple appointments. A great tool to use as you discharge from an extended NICU stay. Grab it as you head out the door to appointments and have all the necessary information at your fingertips. 
  • Did you know that Graham’s Foundation provides free care packages for families facing a long NICU stay? You can request to have a package delivered right to the hospital. To learn how, visit www.grahamsfoundation.org.
  • We are excited to announce that we have become a partner program with Cribs for Kids, a national group out of PA that promotes safe sleep. The mission of Cribs for Kids® is to prevent these deaths by educating parents and caregivers on the importance of practicing safe sleep for their babies and by providing Graco® Pack ‘n Play® portable cribs to families who, otherwise, cannot afford a safe place for their babies to sleep. For more information on this program, click here.


Helpful NICU Links

Hand to Hold   http://handtohold.org/

Graham’s Foundation   http://www.grahamsfoundation.org/home.html

March of Dimes    http://www.marchofdimes.com/

Tummy Times Roll in Boosting Baby’s Development: http://www.hmhb.org/2014/05/tummy-times-role-boosting-babys-development/

Day 2 Day Parenting  http://day2dayparenting.com/

NC Infant Toddler Program   http://www.beearly.nc.gov/

Peek a Boo    http://www.peekabooicu.net/

Zero to Three  http://www.zerotothree.org/

GI Kids:Help and Hope for kids with digestive disorders  http://www.gikids.org/content/8/en/Reflux-GERD

How to Kangaroo Care: http://www.youtube.com/watch?v=_MateX87u9k

Feeding Tube Awareness: http://www.feedingtubeawareness.com/

NCSU Very Important Parents Program: www.bevip.org 

Be Tobacco Free: https://betobaccofree.hhs.gov/

Brenner Children's Hospital: https://www.brennerchildrens.org/CDSA/

Healthy Start: http://www.familyservice-piedmont.org/family-development/healthy-start

Care Coordination for Children: https://www.communitycarenc.org/emerging-initiatives/care-coordination-children-cc4c/

Healthy Moms Healthy Babies: https://ywcagsonc.org/services/healthy-moms-healthy-babies/